Terms and Conditions
Terms & Conditions
All purchases of services or products through TheHeartofIslam.com are
governed by our Terms of Sale Agreement. Please read it carefully before
making a purchase. If you do not wish to accept our Terms of Sale, please do
not purchase any services or products through our site. (When we refer to
"TheHeartofIslam.com," "we," or "our" such
references include TheHeartofIslam.com and our affiliated companies.)
When you click on the "SUBMIT" or similar button on a product or
service screen, you agree to purchase the products and services indicated, in
accordance with the terms and conditions included on the relevant screens, and
in accordance with this agreement.
Payment of the purchase price for goods and/or services (Merchandise) acquired
from The Heart of Islam Foundation, Inc or any of its shall be made pursuant to the terms
set forth on each invoice, and the Customer agrees to pay all charges in
accordance with the payment terms established in said invoice. The entire
outstanding balance due to The Heart of Islam Foundation, Inc on all invoices shall
become due in full immediately upon default in the payment of any invoice.
Default is defined as failure to pay pursuant to the terms of the invoice.
Customer agrees to pay a $30.00 handling charge for each non-sufficient funds
or returned check to The Heart of Islam Foundation, Inc.
If Customer breaches any provision of this Agreement, including, without
limitation, its payment obligation, Customer shall be in default hereunder, and
all unpaid amounts shall become immediately due and payable. Upon Customer's
default The Heart of Islam Foundation, Inc shall have all the rights and remedies of a
secured party under the Uniform Commercial Code, and any other applicable laws.
The Heart of Islam Foundation, Inc shall be entitled to recover reasonable attorney's
fees, late fees, interest fees, court costs and costs of collection associated
with enforcing its rights hereunder.
LIMITATION OF LIABILITY
You hereby acknowledge that the warranty provided herein and the accompanying
obligations and liabilities of The Heart of Islam Foundation, Inc (TheHeartofIslam.com)
are exclusive and you hereby waive all other remedies, warranties, guarantees
or liabilities, express or implied, arising by law or otherwise, whether or not
occasioned by the negligence of The Heart of Islam Foundation, Inc (TheHeartofIslam.com). You acknowledge by your use of The Heart of Islam Foundation, Inc (TheHeartofIslam.com)’ products that your use of the products and
any reliance upon them is at your sole risk, and that you assume full
responsibility for all costs associated with all necessary servicing or repairs
of any equipment you use in connection with The Heart of Islam Foundation, Inc (TheHeartofIslam.com) products.
The Heart of Islam Foundation, Inc (TheHeartofIslam.com) HAS PRICED ITS PRODUCTS
UPON THE UNDERSTANDING, AND YOU HEREBY ACKNOWLEDGE THE UNDERSTANDING, THAT The Heart of Islam Foundation, Inc (TheHeartofIslam.com) WILL NOT BE RESPONSIBLE OR LIABLE
FOR ANY FORM OF CONSEQUENTIAL, INCIDENTAL, STATUTORY, PUNITIVE, EXEMPLARY OR
INDIRECT DAMAGES OF WHATEVER KIND OR TYPE ARISING FROM ANY TYPE OF COMMERCIAL,
BUSINESS, ENVIRONMENTAL, TORT, WARRANTY, CONTRACT, STRICT LIABILITY OR OTHER
CAUSES ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH ANY PRODUCT
AND/OR ITS USE.
Follow all instructions and heed all warnings accompanying any product ordered
from the Site.
YOU AGREE NOT TO JOIN IN ANY LAWSUIT WITH ANOTHER PERSON OR SERVE AS A CLASS
REPRESENTATIVE OF ANY CLASS ACTION LAWSUIT AGAINST The Heart of Islam Foundation, Inc (TheHeartofIslam.com) ARISING OUT OF YOUR PURCHASE OR USE OF PRODUCTS
ORDERED VIA THE SITE.
After you place an order by means of this site, you should receive an email
acknowledgment within one business day to confirm that The Heart of Islam Foundation, Inc (TheHeartofIslam.com) has accepted your order and is processing it. The
email will contain the details of your order, the itemized and total amounts
that will be billed to your credit card, including all applicable taxes and
other charges. Please review this receipt carefully to confirm that we properly
understood your order.
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COMPLETELY HARMLESS The HeartofIslamFoundation, Inc (TheHeartofIslam.com) FROM AND AGAINST ANY AND ALL CLAIMS,
DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR
RELATED TO YOUR USE OF THE PRODUCTS PURCHASED VIA THE SITE.
Shipping & Return Policy
TIMELINE - We value our customers
at TheHearetofIslam.com and our commitment to deliver quality products to you is
our priority. In order to provide our customers with the best value and
fastest shipping results, we stock most of our items. Upon receipt of your
payment, we will re-inspect your item, repackage it if needed to guarantee safe
shipping, and ship it with in 1 to 3 business days (Rush Season and large
order may take longer). If we do not have the item available in stock then
please allow 6-8 weeks for delivery. Some special order items might take
RETURN POLICY -MONEY BACK GUARANTEE- If within 5 days of
receiving your product you are not completely satisfied, email us or call us
and we will issue a Return Merchandise Authorization (RMA) number. You can then
return the product to us in the same condition we shipped it and we will
promptly refund your full purchase price less shipping cost. Shipping and
special order merchandise are non-refundable. A 20% Restocking Fee applies to
FREIGHT SHIPMENT - Please note that freight carrier will
only do curb side delivery and will not bring the merchandise into your home or
perform setup. Advanced delivery notice and lift gate services require
additional fees and must be arranged prior to shipping your product. All
products are shipped F.O.B. our warehouses and are shipped on the behalf of the
customer. Once the product leaves our warehouse, it is purely the
responsibility of the buyer.
Receiving Your Order
The Heart of Islam Foundation ships all products in the most robust possible packaging, and selects
the most appropriate shipping carrier based on the items ordered. However,
sometimes breakage may occur due to carrier mishandling while in transit to
you. Should this happen, we will require at least two clear pictures of any
damages to be either mailed or e-mailed to our customer service team
(email@example.com) as evidence for any claim we may make against the
freight carrier, and as a requirement to receive credit or replacement
merchandise. This claim must be filed within
2 calendar days of receipt of
the merchandise. The Heart of Islam Foundation reserves the right to replace damaged
merchandise within 30 calendar days of notification by the customer. If a
replacement item is available for shipping within that time period then a
refund cannot be issued. If no replacement is available, the damaged item(s)
will be refunded in full.
SHIPMENT For Items Shipped Via Freight Truck:
please be sure and inspect all packages carefully. If you feel there might be damages of any kind, please note that on the
driver's paperwork at the time of delivery and if possible refuse the shipment.
SHIPMENT For Items shipped via ground services like UPS, DHL, FedEX, USPS:
You have 2 days
to report damages to us or the shipping company. If you receive damaged
merchandise, please call us or email us so we may file a claim and proceed with
the replacement procedure.
You must keep
all packaging materials since the shipping company requires it for its damage
report. You must provide at least 2 clear images of the damaged areas as
a proof of damage.
1. If an order
is cancelled prior to shipment, payment will be fully refunded minus a 5%
credit card processing fee. This is necessary to cover our costs incurred by
the credit card processing agencies, which are non-reversible. Orders cancelled
that were paid by cash or check will not incur this charge. Note that we
consider your product to be "shipped" when it has been picked up from
our warehouse by the freight carrier. After products are considered “shipped”,
cancellations are treated as returns as described below.
2. All returns
require a Return Merchandise Authorization (RMA) from our Customer Service
Department. Please e-mail us at info@TheHeartofIslam.com to obtain an RMA. No
returns will be accepted or any credit granted without an RMA. To provide any
credit or replacement units we must first have a chance to receive and
completely inspect your return.
3. All claims
for non-damaged returns must be made within 5 calendar days of receipt of
merchandise, and only apply to merchandise in perfect (as-shipped) condition
and in the original, undamaged packaging. Shipping charges on returns shall be
the responsibility of the customer and all returned items must be returned in
"new" or "like new" condition, in undamaged original
manufacturer's packaging and crating materials when applicable and with all
original product manuals and instructions. After the product is
received, inspected and verified to be in "like new" condition, a
full refund will be provided on the product purchase price minus any original
shipping charges and any return shipping charges and minus a 20% restocking/re-handling
charge. For products sold with "Free Shipping" or "Flat
Rate Shipping" the actual freight cost to originally ship the product to
and from your ship-to address will be deducted from your refund.
4. All claims
for returns, damages or any other reason MUST
BE MADE BY E-MAIL to info@TheHeartofIslam.com.
The reason for the return must be clearly stated in the e-mail. Before taking
any action you must have received a response from The Heart of Islam Foundation, with an
RMA number. All shipments sent to The Heart of Islam Foundation without an RMA (Return
Merchandise Authorization) number will be refused and the associated charges
will be the sole responsibility of the sender.
5. All returned
items must be returned in the condition in which they were received, in
undamaged original manufacturer's packaging, and crating materials when
applicable, and with all original product manuals and instructions. After the
product is received, inspected and verified to be in "as claimed"
condition, a full refund will be provided on the product purchase.
6. If you
refuse an item delivered by a commercial freight company for any reason other
than externally visible damaged merchandise or a shipping error by us, the item
shall be treated as a return and charges described in Section 3 above shall be
applied. Any additional freight carrier charges shall be billed to you.
7. Please note
that custom orders may not be returned. If such products are damaged in
shipment, we will assist you with freight claims, or if a product is found to
have a manufacturing defect – it will be repaired or replaced based on
manufacturer's warranty policies.
8. Items being
returned must ALWAYS be sent via ground transportation, insured by the sender.
The sender is responsible for arranging the shipping carrier and pick-up for
delivery back to The Heart of Islam Foundation, unless the return is due to no fault of
the sender (for example, damaged merchandise or wrong item received) Shipping
charges for items that are sent back by any means other than ground
transportation (cheapest available) will be the responsibility of the sender
minus the cost of the ground freight charge. This includes when the item is
being returned at our expense – it must be sent cheapest method possible.
your shipment it is important to do the following:
1. We use
USPS or other freight carrier for our deliveries. In some cases (larger
orders) your shipment may consist of a number of individual boxes placed on a
single pallet. We offer only curbside delivery unless specifically requested by
2. Count all
pieces of your freight. Ensure that all pieces are accounted for.
shipment for any visible damage to shipments. If the boxes are dented,
crushed, scratched, punctured, or cut it is very important to mark this. If there is a possibility of damage it may be necessary to open
the box and mark the actual damage. It is important to be
4. Due to the
nature of the products we sell, boxes that have been dropped may not show
obvious signs of external damage. This is very unusual, but could happen. You
may want to open these specific boxes before the driver leaves to ensure that
the contents do not have concealed damage. The driver may refuse to allow you
the time to open specific boxes - if this is the case, open the boxes as soon
as possible, but not later than 3 business days after the delivery, to inspect
for damage. If we need to replace a damaged item it is in your best interest to
contact us immediately, so we don’t sell out of this item during the time you
waited to report the issue. If the item is no longer available, customer
service will assist you to make alternative arrangements, or arrange a refund.
Freight Shipment & Freight Carrier Fees
If the shipment
is damaged and unusable, it may be necessary to refuse part or all of the
order. Call our shipping department at (301)-662-1314 before refusing any
shipment. The Heart of Islam Foundation will assist in filing a freight claim for
damaged freight if the carrier is our normal in-house carrier. If the carrier
was chosen by the consignee then it will be the responsibility of the consignee
to file such a claim.
freight shipment for any reason other than visible damage is considered
merchandise return and is subject to our return policy.
shipment arrive with damages caused by the carrier, the carrier will return the
merchandise "Dead Head" at no cost to either party. Do not attempt to
return any shipment back to The Heart of Islam Foundation without prior authorization
from The Heart of Islam Foundation. Please review the The Heart of Islam Foundation Return Policy
for additional information.
that any additional freight carrier's fees such as re-delivery, special
notification, storage due to lack of response to appointment requests and
lift-gate services are the responsibility of the customer (unless otherwise
noted on your order). The Heart of Islam Foundation is only responsible for mailbox delivery. The Heart of Islam Foundation will pay the basic delivery charges to the mailbox only. If other services, such as in-home delivery services are requested by the
customer and billed to The Heart of Islam Foundation, all such fees shall then be
re-billed to your credit card. If the freight carrier is unable to deliver the
freight due to problems with contacting you or setting up delivery
appointments, storage fees may be assessed by the carrier – in such case all
storage fees are the responsibility of the customer and shall be billed to your