Terms and Conditions

Terms & Conditions

All purchases of services or products through TheHeartofIslam.com are governed by our Terms of Sale Agreement.  Please read it carefully before making a purchase. If you do not wish to accept our Terms of Sale, please do not purchase any services or products through our site. (When we refer to "TheHeartofIslam.com," "we," or "our" such references include TheHeartofIslam.com and our affiliated companies.)

PURCHASES

When you click on the "SUBMIT" or similar button on a product or service screen, you agree to purchase the products and services indicated, in accordance with the terms and conditions included on the relevant screens, and in accordance with this agreement.

PAYMENT

Payment of the purchase price for goods and/or services (Merchandise) acquired from The Heart of Islam Foundation, Inc or any of its shall be made pursuant to the terms set forth on each invoice, and the Customer agrees to pay all charges in accordance with the payment terms established in said invoice. The entire outstanding balance due to The Heart of Islam Foundation, Inc on all invoices shall become due in full immediately upon default in the payment of any invoice. Default is defined as failure to pay pursuant to the terms of the invoice. Customer agrees to pay a $30.00 handling charge for each non-sufficient funds or returned check to The Heart of Islam Foundation, Inc.

DEFAULT

If Customer breaches any provision of this Agreement, including, without limitation, its payment obligation, Customer shall be in default hereunder, and all unpaid amounts shall become immediately due and payable. Upon Customer's default The Heart of Islam Foundation, Inc shall have all the rights and remedies of a secured party under the Uniform Commercial Code, and any other applicable laws. The Heart of Islam Foundation, Inc shall be entitled to recover reasonable attorney's fees, late fees, interest fees, court costs and costs of collection associated with enforcing its rights hereunder.

WAIVER AND LIMITATION OF LIABILITY

You hereby acknowledge that the warranty provided herein and the accompanying obligations and liabilities of The Heart of Islam Foundation, Inc (TheHeartofIslam.com) are exclusive and you hereby waive all other remedies, warranties, guarantees or liabilities, express or implied, arising by law or otherwise, whether or not occasioned by the negligence of The Heart of Islam Foundation, Inc (TheHeartofIslam.com). You acknowledge by your use of The Heart of Islam Foundation, Inc (TheHeartofIslam.com)’ products that your use of the products and any reliance upon them is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with The Heart of Islam Foundation, Inc (TheHeartofIslam.com) products.

The Heart of Islam Foundation, Inc (TheHeartofIslam.com)  HAS PRICED ITS PRODUCTS UPON THE UNDERSTANDING, AND YOU HEREBY ACKNOWLEDGE THE UNDERSTANDING, THAT The Heart of Islam Foundation, Inc (TheHeartofIslam.com) WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY FORM OF CONSEQUENTIAL, INCIDENTAL, STATUTORY, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES OF WHATEVER KIND OR TYPE ARISING FROM ANY TYPE OF COMMERCIAL, BUSINESS, ENVIRONMENTAL, TORT, WARRANTY, CONTRACT, STRICT LIABILITY OR OTHER CAUSES ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH ANY PRODUCT AND/OR ITS USE.

Follow all instructions and heed all warnings accompanying any product ordered from the Site.

YOU AGREE NOT TO JOIN IN ANY LAWSUIT WITH ANOTHER PERSON OR SERVE AS A CLASS REPRESENTATIVE OF ANY CLASS ACTION LAWSUIT AGAINST The Heart of Islam Foundation, Inc (TheHeartofIslam.com)  ARISING OUT OF YOUR PURCHASE OR USE OF PRODUCTS ORDERED VIA THE SITE.

EMAIL RECEIPT

After you place an order by means of this site, you should receive an email acknowledgment within one business day to confirm that The Heart of Islam Foundation, Inc (TheHeartofIslam.com)  has accepted your order and is processing it. The email will contain the details of your order, the itemized and total amounts that will be billed to your credit card, including all applicable taxes and other charges. Please review this receipt carefully to confirm that we properly understood your order.

INDEMNIFICATION

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COMPLETELY HARMLESS The HeartofIslamFoundation, Inc (TheHeartofIslam.com)  FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR RELATED TO YOUR USE OF THE PRODUCTS PURCHASED VIA THE SITE.

Shipping & Return Policy

SHIPPING TIMELINE - We value our customers at TheHearetofIslam.com and our commitment to deliver quality products to you is our priority. In order to provide our customers with the best value and fastest shipping results, we stock most of our items. Upon receipt of your payment, we will re-inspect your item, repackage it if needed to guarantee safe shipping, and ship it with in 1 to 3 business days (Rush Season and large order may take longer). If we do not have the item available in stock then please allow 6-8 weeks for delivery. Some special order items might take longer.

RETURN POLICY -MONEY BACK GUARANTEE- If within 5 days of receiving your product you are not completely satisfied, email us or call us and we will issue a Return Merchandise Authorization (RMA) number. You can then return the product to us in the same condition we shipped it and we will promptly refund your full purchase price less shipping cost.  Shipping and special order merchandise are non-refundable. A 20% Restocking Fee applies to all returns. 

SHIPPING AND FREIGHT SHIPMENT - Please note that freight carrier will only do curb side delivery and will not bring the merchandise into your home or perform setup. Advanced delivery notice and lift gate services require additional fees and must be arranged prior to shipping your product. All products are shipped F.O.B. our warehouses and are shipped on the behalf of the customer.  Once the product leaves our warehouse, it is purely the responsibility of the buyer. 

DAMAGED SHIPMENT -

After Receiving Your Order

The Heart of Islam Foundation ships all products in the most robust possible packaging, and selects the most appropriate shipping carrier based on the items ordered. However, sometimes breakage may occur due to carrier mishandling while in transit to you. Should this happen, we will require at least two clear pictures of any damages to be either mailed or e-mailed to our customer service team (info@theheartofislam.com) as evidence for any claim we may make against the freight carrier, and as a requirement to receive credit or replacement merchandise. This claim must be filed within 2 calendar days of receipt of the merchandise. The Heart of Islam Foundation reserves the right to replace damaged merchandise within 30 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued. If no replacement is available, the damaged item(s) will be refunded in full.

DAMAGED SHIPMENT For Items Shipped Via Freight Truck:

DAMAGED SHIPMENT For Items shipped via ground services like UPS, DHL, FedEX, USPS:

You have 2 days to report damages to us or the shipping company. If you receive damaged merchandise, please call us or email us so we may file a claim and proceed with the replacement procedure.  

 You must keep all packaging materials since the shipping company requires it for its damage report. You must provide at least 2 clear images of the damaged areas as a proof of damage.

Cancellations and Returns

1. If an order is cancelled prior to shipment, payment will be fully refunded minus a 5% credit card processing fee. This is necessary to cover our costs incurred by the credit card processing agencies, which are non-reversible. Orders cancelled that were paid by cash or check will not incur this charge. Note that we consider your product to be "shipped" when it has been picked up from our warehouse by the freight carrier. After products are considered “shipped”, cancellations are treated as returns as described below.

2. All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please e-mail us at info@TheHeartofIslam.com to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To provide any credit or replacement units we must first have a chance to receive and completely inspect your return.

3. All claims for non-damaged returns must be made within 5 calendar days of receipt of merchandise, and only apply to merchandise in perfect (as-shipped) condition and in the original, undamaged packaging. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and crating materials when applicable and with all original product manuals and instructions. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided on the product purchase price minus any original shipping charges and any return shipping charges and minus a 20% restocking/re-handling charge. For products sold with "Free Shipping" or "Flat Rate Shipping" the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund.

4. All claims for returns, damages or any other reason MUST BE MADE BY E-MAIL to info@TheHeartofIslam.com. The reason for the return must be clearly stated in the e-mail. Before taking any action you must have received a response from The Heart of Islam Foundation, with an RMA number. All shipments sent to The Heart of Islam Foundation without an RMA (Return Merchandise Authorization) number will be refused and the associated charges will be the sole responsibility of the sender.

5. All returned items must be returned in the condition in which they were received, in undamaged original manufacturer's packaging, and crating materials when applicable, and with all original product manuals and instructions. After the product is received, inspected and verified to be in "as claimed" condition, a full refund will be provided on the product purchase.

6. If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 3 above shall be applied. Any additional freight carrier charges shall be billed to you.

7. Please note that custom orders may not be returned. If such products are damaged in shipment, we will assist you with freight claims, or if a product is found to have a manufacturing defect – it will be repaired or replaced based on manufacturer's warranty policies.

8. Items being returned must ALWAYS be sent via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to The Heart of Islam Foundation, unless the return is due to no fault of the sender (for example, damaged merchandise or wrong item received) Shipping charges for items that are sent back by any means other than ground transportation (cheapest available) will be the responsibility of the sender minus the cost of the ground freight charge. This includes when the item is being returned at our expense – it must be sent cheapest method possible.

When receiving your shipment it is important to do the following:

1. We use USPS or other freight carrier for our deliveries. In some cases (larger orders) your shipment may consist of a number of individual boxes placed on a single pallet. We offer only curbside delivery unless specifically requested by the customer. 

2. Count all pieces of your freight. Ensure that all pieces are accounted for.

3. Check shipment for any visible damage to shipments. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this. If there is a possibility of damage it may be necessary to open the box and mark the actual damage. It is important to be specific.

4. Due to the nature of the products we sell, boxes that have been dropped may not show obvious signs of external damage. This is very unusual, but could happen. You may want to open these specific boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open specific boxes - if this is the case, open the boxes as soon as possible, but not later than 3 business days after the delivery, to inspect for damage. If we need to replace a damaged item it is in your best interest to contact us immediately, so we don’t sell out of this item during the time you waited to report the issue. If the item is no longer available, customer service will assist you to make alternative arrangements, or arrange a refund.

Refusing a Freight Shipment & Freight Carrier Fees

If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call our shipping department at (301)-662-1314 before refusing any shipment. The Heart of Islam Foundation will assist in filing a freight claim for damaged freight if the carrier is our normal in-house carrier. If the carrier was chosen by the consignee then it will be the responsibility of the consignee to file such a claim.

Refusing a freight shipment for any reason other than visible damage is considered merchandise return and is subject to our return policy.

Should a shipment arrive with damages caused by the carrier, the carrier will return the merchandise "Dead Head" at no cost to either party. Do not attempt to return any shipment back to The Heart of Islam Foundation without prior authorization from The Heart of Islam Foundation. Please review the The Heart of Islam Foundation Return Policy for additional information.

Please note that any additional freight carrier's fees such as re-delivery, special notification, storage due to lack of response to appointment requests and lift-gate services are the responsibility of the customer (unless otherwise noted on your order). The Heart of Islam Foundation is only responsible for mailbox delivery. The Heart of Islam Foundation will pay the basic delivery charges to the mailbox only. If other services, such as in-home delivery services are requested by the customer and billed to The Heart of Islam Foundation, all such fees shall then be re-billed to your credit card. If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier – in such case all storage fees are the responsibility of the customer and shall be billed to your credit card.